{"id":13,"date":"2013-09-13T17:40:16","date_gmt":"2013-09-13T17:40:16","guid":{"rendered":"http:\/\/westernudev.kinsta.cloud\/computing?page_id=13"},"modified":"2024-06-28T21:53:16","modified_gmt":"2024-06-28T21:53:16","slug":"about","status":"publish","type":"page","link":"https:\/\/westernudev.kinsta.cloud\/computing\/about\/","title":{"rendered":"About IT"},"content":{"rendered":"<section class=\"hero-secondary\">\n  <div class=\"relative bg-black\">\n                <img decoding=\"async\" class=\"adhere object-cover\" src=\"\/media\/computing\/images\/att-01.jpg\" srcset=\"\" sizes=\"100vw\" alt=\"WesternU Campus Anderson Town building\">\n      <div class=\"adhere gradient-overlay\"><\/div>\n        <div class=\"relative container pt-56 md:pt-112 pb-144 md:pb-192\">\n      <div class=\"md:flex md:justify-between px-12\">\n        <div class=\"sm:w-8\/12 md:w-6\/12 xl:w-5\/12 px-12\">\n                      <div class=\"mb-20\">\n              <div class=\"block font-sans font-bold text-14 text-white leading-130\">\n  <span class=\"inline-block\">\n    <a href=\"\/\" class=\"block hover:underline\">WesternU<\/a>\n  <\/span>\n      <span class=\"inline-block mx-6\">\/<\/span>\n          <a href=\"https:\/\/westernudev.kinsta.cloud\/computing\" class=\"inline-block hover:underline\">Office of Information Technology<\/a>\n          <span class=\"inline-block mx-6\">\/<\/span>\n    <span class=\"inline-block\">About IT<\/span>\n  <\/div>            <\/div>\n                                        <h1 class=\"t-h1-sans  text-white\">About IT<\/h1>\n        <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"my-48 md:mt-32 md:mb-72\" vue-app>\n  <div class=\"container\">\n    <div class=\"flex flex-wrap md:flex-row-reverse md:items-center app-gutter\">\n      <div class=\"md:w-6\/12 xl:w-7\/12 app-gutter pl-16 md:mt-32\">\n        <div class=\"rounded-5 md:rounded-8 md:h-560 bg-red\">\n                                  <img decoding=\"async\" class=\"w-full h-256 md:h-560 object-cover rounded-5 md:rounded-8 transform -translate-y-10 -translate-x-8 md:-translate-y-18 md:-translate-x-16\" src=\"\" srcset=\"\" sizes=\"(min-width: 768px) 50vw, 100vw\" alt=\"\">\n                  <\/div>\n      <\/div>\n\t\t\t<div class=\"md:w-6\/12 xl:w-5\/12 mt-32 md:mt-0 px-12 md:pr-40 lg:px-80\">\n\t\t\t\t<div class=\"md:pb-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"text-lockup text-lockup--default\">\n\t<h2>\n\t\t\t\t\t<span class=\"t-h2-serif  block text-red-light\">The<\/span>\n\t\t\t\t\t\t\t<span class=\"t-h2-sans  block text-red\">IT Department<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"wysiwyg-content t-p2 mt-24 text-black\">Computing services at Western University of Health Sciences are overseen by Information Technology (IT), which includes the Business Process\/Customer Experience (BPCE), Enterprise Applications &amp; Database (EAD), Information Security, and IT Infrastructure.<br \/>\r\n<br \/>\r\nThe IT Department\u2019s goal is to leverage technology, to solve problems, and increase the efficiency of academic and business processes. We provide consultation to faculty, staff, and students on the best use of existing University technologies. We also recommend the acquisition and integration of new technologies as needed to address academic and business needs.<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"relative my-48 md:my-72\">\n  <div class=\"container\">\n    <div class=\"lg:flex px-12 lg:justify-center\">\n      \n      \n                  \n                  \n      <div class=\"w-full px-24 wysiwyg-content xl:w-10\/12 2xl:w-9\/12\">\n        <h2>IT Sub-Units<\/h2>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n\n\n\n<section class=\"relative my-48 md:my-72\" vue-app>\n  <div class=\"container\">\n        <app-accordion class=\"px-24 lg:w-4\/5 mx-auto\">\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Business Processes and Customer Experience (BPCE)\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Classroom Support, Audio-Visual Technology installation and troubleshooting, IT-related training, and support of WesternU Health centers are provided by IT\u2019s Business Processes and Customer Experience sub-unit of Information Technology. Services include:<\/p>\n<ul>\n<li>Administration of lecture capture and audience response systems<\/li>\n<li>Classroom and lab technology installations, upgrades, and maintenance<\/li>\n<li>Electronic Medical Record (EMR) system support<\/li>\n<li>Remote teaching and learning software support<\/li>\n<li>Support of audiovisual equipment in University spaces<\/li>\n<li>Technical support and maintenance of academic computing applications<\/li>\n<li>Technology training<\/li>\n<li>Videoconferencing &amp; streaming support<\/li>\n<\/ul>\n<p>These and other services are all accessible through the Technical Support desk, which can be reached at\u00a0<a href=\"https:\/\/support.westernu.edu\/\">support.westernu.edu<\/a>, by calling Pomona Campus: (909) 469-5432 (extension 5432 if on campus), Lebanon Campus: (541) 259-0321 (extension 0321 if on campus), or email them at\u00a0<a title=\"email to westernu tech support\" href=\"mailto:techsupport@westernu.edu\">techsupport@westernu.edu<\/a>.<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Enterprise Applications &amp; Database (EAD)\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>Support of enterprise-level software including Banner, the University\u2019s Enterprise Resource Planner (ERP), is the primary responsibility of IT\u2019s Enterprise Applications &amp; Database department.\u00a0 Banner enables users to see and share pertinent job-related information, which makes for a more efficient, smooth-running environment.\u00a0 Users ranging from executive offices to general staff can extract business-critical information through online reporting in a timely and cost-effective manner.\u00a0 EAD aids in report writing, system maintenance, and user support for data integrity and adherence to the\u00a0University Data Standards.\u00a0 EAD encompasses the following areas:<\/p>\n<ul>\n<li>Enterprise Applications<\/li>\n<li>Web Applications<\/li>\n<li>Databases &amp; Middleware<\/li>\n<li>Business Analysis &amp; Design<\/li>\n<\/ul>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              Information Security\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p><img decoding=\"async\" class=\" wp-image-809 alignleft\" src=\"\/media\/computing\/images\/att-01.jpg\" alt=\"WesternU Campus Anderson Town building\" width=\"369\" height=\"246\" \/><br \/>\nSecurity review of software &amp; hardware<br \/>\nData protection through physical and virtual measures<br \/>\nInformation security training<br \/>\nPhishing protection<\/p>\n\n          <\/template>\n        <\/app-accordion-item>\n              <app-accordion-item class=\"accordion-group block leading-1 opt-1\" content-class=\"accordion-group__panel wysiwyg-content\">\n          <template #accordion-trigger=\"{ href, visible, setRef, clickHandler }\">\n            <a :href=\"'#' + href\" \n              :ref=\"setRef\"\n              :class=\"['accordion-group__button scroll-mt-160', {'accordion__trigger_active': visible}]\"\n              @click.stop.prevent=\"clickHandler\"\n            >\n            <span class=\"block py-10\">\n              IT Infrastructure &amp; Technical Support\n            <\/span>\n            <span class=\"accordion-group-icon relative flex w-56 h-56 ml-20 justify-center items-center bg-black rounded-full flex-shrink-0\">\n                            <span class=\"w-16 icon-chevron-down\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n              <\/span>\n              <span class=\"w-16 icon-chevron-up\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Free 6.6.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2024 Fonticons, Inc.--><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n              <\/span>\n                          <\/span>\n            <\/a>\n          <\/template>\n          <template #accordion-content>\n            <p>As a sub-department of the IT department, IT Infrastructure is responsible for Technical Support and maintaining the campus network and telephone system. IT Infrastructure staff sees to it that the servers delivering both Internet-based and Intranet-based programs run smoothly and meet the growing needs of our University community. The team ensures that data created and exchanged over the network is secured and properly backed up on a daily basis. Technical Support personnel provides the necessary maintenance and upgrades to workstations and student laptops and just-in-time technical support for students, faculty, and staff. They also participate as needed in new student orientation and training efforts. Services include:<\/p>\n<ul>\n<li>Management of the campus telecommunications system<\/li>\n<li>Maintenance of network and computer security<\/li>\n<li>Network infrastructure support<\/li>\n<li>Assistance in the purchase of computer hardware and software for university computers<\/li>\n<li>Management of eduroam<\/li>\n<li>Workstation (Windows and Mac), laptop, tablet support &amp; troubleshooting<\/li>\n<li>Hardware support<\/li>\n<\/ul>\n\n          <\/template>\n        <\/app-accordion-item>\n          <\/app-accordion>\n  <\/div>\n<\/section>\n\n<section class=\"relative mt-48 md:mt-72\">\n  <div class=\"absolute top-128 bottom-0 left-0 w-full bg-gray\"><\/div>\n  <div class=\"container relative pb-80 md:pb-112\">\n    <div class=\"px-24\">\n      <div class=\"bg-red py-48 md:py-64 relative px-24 sm:px-40 text-white rounded-5 md:rounded-8 md:text-center overflow-hidden\">\n                            <img decoding=\"async\" class=\"adhere object-cover\" src=\"\/media\/computing\/images\/westernu-campus-esplanade.jpg\" srcset=\"\" sizes=\"100vw\" alt=\"Students and staff walk to or from the Health Education Center on the WesternU campus Esplanade.\">\n          <div class=\"adhere bg-black-true opacity-60\"><\/div>\n                <div class=\"relative\">\n                      <h2 class=\"t-h2-sans  block text-white\">Service Level Agreements<\/h2>\n                                <p class=\"t-p2 mt-24 md:w-8\/12 mx-auto\">The Service Level Agreements outline our response times and target completion timelines to set mutual expectations for support of the majority of WesternU\u2019s computing community. Special agreements for WesternU personnel employed in Research or WesternU Health can be viewed within the Employee Service Level Agreement-Research and Employee Service Level Agreement-WesternU Health documents.<\/p>\n                                <ul class=\"md:flex md:flex-wrap md:justify-center md:items-center md:mt-32\">\n              \t\t\t\t                        <li class=\"block md:mx-8 mt-32 md:mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"https:\/\/support.westernu.edu\/TDClient\/1848\/Portal\/KB\/ArticleDet?ID=96951\" target=\"_blank\" rel=\"noopener\">Service Level Agreements <\/a>                <\/li>\n\t\t\t\t                      \t\t\t\t                        <li class=\"block md:mx-8 mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"\/media\/computing\/pdfs\/sla-research.pdf\" target=\"_blank\" rel=\"noopener\">Employee Service Level Agreement-Research<\/a>                <\/li>\n\t\t\t\t                      \t\t\t\t                        <li class=\"block md:mx-8 mt-20\">\n                  <a class=\"cta-pill cta-pill--yellow w-full md:min-w-208\" href=\"https:\/\/support.westernu.edu\/TDClient\/1848\/Portal\/KB\/ArticleDet?ID=143073\" target=\"_blank\" rel=\"noopener\">Employee Service Level Agreement-WesternU Health<\/a>                <\/li>\n\t\t\t\t                                  <\/ul>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":19,"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1742,"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/pages\/13\/revisions\/1742"}],"wp:attachment":[{"href":"https:\/\/westernudev.kinsta.cloud\/computing\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}